What We’re Looking For

• A proven track record of 1-2 years in a in a similar role, delivering sensational Guest Experiences synonymous with FIVE’s award-winning Service Quality.
• A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
• An elevated and energetic Conversationalist, engaging Guests with lively discussions.
• Exceptional skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
• Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).
• Computer literacy, with a mastery of Word, Excel, and Outlook, while possessing an exceptional knowledge of Hotel PMS, specifically Opera.
• A Proactive Nature, coupled with a meticulous Eye for Detail, ensures every aspect of the Operation is perfectly curated.
• Next-Level Organisational and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights.
• ‘FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
• Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow ‘FIVERs.’
• Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel.
• A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.

Key Responsibilities

• Provides Comprehensive administrative and clerical support, ensuring Seamless operations in the office
• Handles and prioritises all outgoing or incoming Correspondence, demonstrating a Bold Approach to Sensational Communication.
• Drafts various Documents including letters, purchase orders, and requests, infusing them with the Exquisite Touch that FIVE is renowned for.
• Executes Clerical Tasks including filing, typing, and email correspondence, ensuring each task is Top-Notch.
• Receives and Verifies Incoming Correspondence and transmits essential documents in a timely and ‘FIVE-Star’ manner.
• Efficiently Reviews Documents for accuracy and conformity, showcasing a commitment to Industry-Leading Standards.
• Manages Executive sShedules, assisting in the Meticulous Planning of appointments, meetings, and conferences.
• Handles Confidential Documents with the utmost Discretion and Security, reflecting the utmost Professionalism.
• Oversees Commercial and Technical Documentation for projects, exhibiting Attention to Detail and a Commitment to Excellence.
• Organises Project Documents Meticulously, ensuring accessibility and the categorisation aligns with the Remarkable standards of FIVE.
• Ensures timely Delivery and Receipt of all Documents, exemplifying a commitment to Boundary-Breaking Efficiency.
• Distributes controlled Copies of Approved Documents to relevant FIVE Tribe Members.
• Maintains Updated Records of all approved Documents and their distribution, reflecting a commitment to Next-Level Organisation.
• Safely Maintains Documents in the Document Control Office, ensuring they remain undamaged and easily accessible.
• Arrives to work Promptly, always adhering to FIVE’s Grooming Standards and maintaining a polished, ‘FIVE-Styled’ Appearance.
• Remains abreast of FIVE’s Leadership Team, understanding their Roles and Availability.
• Cultivates a Clean and Glamorous Workspace, promptly filing paperwork to embody a Unwavering Commitment to the Role.
• Upholds professional Confidentiality, safeguarding FIVE’s Trade Secrets with Integrity.
• Remains Flexible to undertake any additional tasks required by FIVE, reflecting the Adaptability inherent in the FIVE Tribe Ethos.