Key Duties and Responsibilities:

• Welcome guests courteously and ensure prompt seating.
• Address guests with correct titles and meet their requirements promptly.
• Train team members to maintain service standards.
• Promote and exceed LQA scores and COS for Food & Beverage.
• Manage operations efficiently during all shifts.
• Innovate ideas to increase profit, reduce costs, and encourage upselling.
• Handle daily mail, guest reports, rosters, holiday forms, payroll, training, and P&L reports.
• Maintain accurate documentation and accessible records.
• Communicate with purchasing manager and maintain strong relations with the kitchen.
• Ensure a safe working environment.
• Conduct daily briefings and communicate important events.
• Manage colleague appraisals and training (including Fire Safety, Health & Safety, Food Hygiene)
• Order and stock inventory, maintain cleanliness and safety standards.
• Minimize expenses (labor, beverage, dry goods) and keep food & beverage costs within targets.
• Ensure consistency in cocktails and food service.
• Create new cocktail recipes and bring innovative ideas to the department.
• Monitor guest satisfaction and resolve complaints promptly and professionally.
• Coordinate special poolside and beach events, ensuring smooth execution.
• Maintain a visible presence during peak hours to assist guests and support staff.
• Mentor and coach team members to enhance performance and morale.
• Develop succession plans and identify potential leaders within the team.
• Schedule and manage staff rotations to ensure optimal coverage.
• Prepare and review departmental budgets and forecasts.
• Monitor revenue streams and implement strategies to maximize profitability.
• Track inventory usage and prevent wastage through effective controls

A suitable candidate should have a minimum of 2-4 years’ experience in an upscale 5* hotel/resort environment. Strong F&B knowledge is a must. Should have excellent interpersonal and communication skills. Should be able to build strong relationship with high profile and diverse clientele. Should be a dynamic team player and able to provide the highest standard of service to our guests. Excellent communication in English language is required, and an additional language will be highly regarded.

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