Role Purpose

Join HealthHub Clinics by Al-Futtaim, where patient care meets excellence.

As a Patient Relations Executive, you’ll be the first point of contact for our patients, ensuring every interaction is warm, professional, and seamless.

Your role is pivotal in creating a positive healthcare journey—from the first inquiry to the final follow-up.

What You’ll Do

• Be the face of HealthHub: Welcome patients and provide accurate, helpful information.
• Coordinate care: Manage appointments, follow-ups, and ensure timely communication.
• Resolve with empathy: Handle feedback and complaints professionally, escalating when needed.
• Keep things moving: Work closely with clinical and support teams to maintain smooth patient flow.
• Protect trust: Maintain patient records and uphold strict confidentiality standards.
• Guide and support: Assist with insurance and billing queries, and promote HealthHub services.
• Drive satisfaction: Support initiatives that enhance patient loyalty and experience.

What We’re Looking For

• Education: Bachelor’s degree in Healthcare Administration, Business, or related field.
• Experience: Minimum 2 years in a patient-facing healthcare role.
• Skills: Strong communication, multitasking ability, and proficiency in MS Office and healthcare systems.
• Bonus: Knowledge of UAE healthcare regulations and insurance processes.

Life at Al-Futtaim – Why You’ll Love It Here

• Values-driven culture: Respect, Integrity, Excellence, Collaboration guide everything we do.
• Wellbeing first: Wellness days, fitness activations, and preventive screenings.
• Continuous learning: Monthly learning calendars, LinkedIn Learning, and AI Skills Toolkit.
• Career growth without limits: Move laterally, diagonally, or vertically across functions and divisions.
• Global exposure: Opportunities for cross-business collaboration and international assignments.

Compensation & Benefits

• Competitive salary aligned with Al-Futtaim Group standards.
• Comprehensive health insurance, annual leave, performance bonuses, and long-service recognition.
• Employee discounts across Al-Futtaim brands and exclusive offers via BlueRewards.
• Wellbeing initiatives and preventive care through HealthHub.

Ready to make a difference? Apply now and become the trusted partner in every patient’s healthcare journey.

APPLY NOW