Full job description

Female Care Coordinator & Tele-sales Agent Job Description:

• Maintaining a positive, empathetic, and professional attitude toward patients at all times.
• Responding promptly to patients inquiries.
• Communicating with patients through various channels.
• Acknowledging and resolving patients’ complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of patients, or clients interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure patient satisfaction and provide professional customer support.
• Contacting potential or existing customers to inform them about a product or service using scripts
• Answering questions about products or the company
• Asking questions to understand customer requirements and close sales

Female Care Coordinator & Tele-sales Agent Job Requirements:

• Bachelor Degree.
• Ability to stay calm when clients are stressed or upset.
• Skillful using computers.
• Experience working with customer support.
• Fluency in English is a must.