Full job description

A new luxury clinic opening in Dubai is seeking a polished and highly organized Patient Coordinator to manage the patient journey from first contact to post-treatment follow-up.
This role is key in delivering an exceptional, seamless, and discreet experience for a premium clientele.

Key Responsibilities

• Welcome patients and manage appointments with professionalism and warmth
• Coordinate patient flow and ensure minimal waiting times
• Handle inquiries via phone, WhatsApp, and in-clinic communication
• Explain treatment processes, packages, and aftercare instructions
• Support doctors and nurses with scheduling and patient preparation
• Manage patient files, consent forms, and basic documentation
• Follow up with patients to ensure satisfaction and continuity of care
• Uphold confidentiality and clinic service standards at all times

Requirements

• Previous experience in a medical, aesthetic, or hospitality environment preferred
• Strong communication and interpersonal skills
• Well-presented, professional appearance
• Excellent organizational and multitasking abilities
• Customer-service mindset with attention to detail
• Proficient in English (Arabic or Russian is an advantage)
• Comfortable using clinic systems and scheduling software

What We Offer

• Opportunity to join a new luxury clinic launch in Jumeirah
• Elegant and professional working environment
• Competitive salary package
• Training and career growth opportunities
• Supportive management and premium brand exposure

Job Type: Full-time