The Role

We are seeking a motivated Patient Coordinator to manage the complete patient journey — from initial enquiry through consultation, booking, and post-procedure follow-up.
You will be the main point of contact for patients and the link between our clinical team, management, and marketing function.

Key Responsibilities

• Handle incoming patient enquiries via phone, WhatsApp, email, website, and social media.
• Provide clear, accurate, and ethical information about our procedures and pathways.
• Coordinate consultations, bookings, and post-care appointments.
• Liaise with surgeons, dietitians, and bariatric nurses to ensure a seamless experience.
• Maintain detailed records using our CRM system.
• Follow up proactively with patients, including flexible evening outreach where appropriate.
• Support management with administration tasks.
• Collaborate with the marketing team to manage digital leads and respond to social-media enquiries.

Requirements

• Minimum 2 years’ experience in private healthcare (bariatric, aesthetic, or surgical field preferred).
• Fluent in spoken and written English with professional, confident communication.
• Experience using CRM or patient management systems.
• Organised, self-motivated, and proactive.
• Understanding of or willingness to learn medical terminology (training provided).
• Flexible approach to working hours when needed to reach patients.

Desirable Skills

• Experience handling social-media or digital leads.
• Familiarity with weight-loss or bariatric patients.
• Background in digital marketing or lead follow-up.
• Knowledge of Arabic or regional languages (an advantage).