Job Description

Responsibilities and essential job functions include but are not limited to the following:

• All areas of Guest service and core standards including the creation of new ideas to assist with the continued development of Fairmont Dubai’s image as a Leader in food and service offerings and as a Food & Beverage destination.
• Daily supervise, coordinate and direct all Colleagues.
• Maintain high staff morale and team spirit within the department.
• Lead and coach all Colleagues and Leaders in the department .
• Overall recruit, staff and schedule ensuring adequate staffing levels to satisfy Guest needs.
• Establish and implement five star service levels.
• Create and implement Colleague-training initiatives.
• Implement service standards.
• Create and implement a preventative cleaning and maintenance program.
• Adhere to all budget guidelines.
• Work together with the culinary & stewarding team to ensure that all food service meets or exceeds Guest expectations and to promote teamwork as a strong component of the daily service culture.
• Creation and implementation of Guest preference programs.
• Monitor and continually develop Food & Beverage controls.
• Control and analyze the level on the Quality of Service, Guest Satisfaction, Colleague Satisfaction, Operating Equipment, Grooming Standard.
• Conduct Training, Promotional Plans, Interviewing, Employee Orientation and Job Performance Management.
• Participate in service as necessary in accordance with restaurant needs.
• Control stocks for daily use in the Outlet to ensure service requirement of the are met.
• Create and innovate new ideas and promotion to generate revenue.
• Liaise with Sous Chef and Chief Steward to ensure exceptional work standards.
• Ensure Safe and Healthy work environment.
• Maintain the Outlet’s cleanliness as well as ensure all maintenance needs are looked after.
• Participate in the preparation of the Food and Beverage department budget and goals.
• Schedule Guest reservation and arrange for private functions or special events.
• Attend and participate in the daily Food and Beverage meetings.
• Check opening and closing duties assigned to all Colleagues.
• Maintain staff log book up dated.
• Conduct pre-meal briefing.
• Track and compile daily, monthly and yearly sales reports.
• Ensure that the outlet maintain the high quality service standard are implemented.
• Perform daily checks on staffing level, quality control, maintenance and cleanliness.
• Other duties as assigned by the Director of Food & Beverage.

Qualifications

• Minimum 2 years experience in F&B management in a luxury property preferred.
• Strong interpersonal and problem solving abilities necessary.
• Must be a highly organized person with strong planning skills.
• Goal and results oriented.
• Analytical skills, strength as a developer and a leader of others are essential.
• International experience an asset.
• Energetic, enthusiastic, self-motivated and a charismatic team player.

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