Job Summary
We are seeking an experienced Operations Supervisor to oversee the daily operations of our holiday homes portfolio in the UAE. The ideal candidate will have strong hands-on experience in short-term rentals, excellent customer service skills, and solid knowledge of platforms such as Airbnb and Booking.com.

Key Responsibilities

• Supervise daily operations of holiday homes to ensure smooth check-ins, check-outs, and guest stays
• Coordinate housekeeping, maintenance, and inspections to maintain high property standards
• Manage guest communications and resolve issues promptly with a customer-first approach
• Monitor and update listings on Airbnb, Booking.com, and other OTAs
• Ensure compliance with company standards and local holiday home regulations
• Conduct property inspections and prepare operational reports
• Coordinate with vendors, suppliers, and building management
• Handle escalations and ensure high guest satisfaction and review scores

Requirements

• Minimum 2 years of experience in holiday homes / short-term rentals in the UAE
• Strong working knowledge of Airbnb and Booking.com
• Excellent customer service and communication skills
• Valid UAE driver’s license (mandatory)
• Ability to manage multiple units and prioritize tasks effectively
• Problem-solving mindset and attention to detail

Preferred Skills

• Experience with PMS or channel managers
• Knowledge of Dubai holiday homes regulations
• Ability to work independently and under pressure

Job Type: Full-time