Full job description

Position Summary

The Operations Manager is responsible for overseeing the day-to-day operations of the organization, ensuring efficient processes, resource management, and alignment with strategic goals. This role manages cross-functional teams, monitors performance metrics, implements process improvements, and supports senior management in achieving business objectives.

Key Responsibilities

1. Operations Management

• Oversee daily operations to ensure smooth workflow across all departments.
• Develop and implement operational policies, procedures, and best practices.
• Monitor and optimize operational performance metrics.
• Ensure compliance with company policies, industry regulations, and safety standards.

2. Team Leadership

• Manage, mentor, and evaluate department managers and staff.
• Foster a positive work environment and promote teamwork and accountability.
• Conduct regular performance reviews and develop staff training plans.

3. Strategic Planning & Execution

• Collaborate with senior management to develop operational strategies aligned with business goals.
• Plan and manage projects to improve efficiency, productivity, and quality.
• Identify risks and implement mitigation strategies.

4. Resource & Budget Management

• Prepare, manage, and monitor departmental budgets.
• Optimize resource allocation to maximize efficiency.
• Oversee procurement, vendor management, and inventory control.

5. Process Improvement

• Identify areas for process optimization and implement continuous improvement initiatives.
• Streamline operations to reduce costs and improve quality and delivery timelines.
• Introduce new technologies or systems to enhance operational efficiency.

6. Reporting & Analysis

• Generate and analyze operational reports, KPIs, and dashboards.
• Present findings and recommendations to senior management.
• Ensure data accuracy and timely reporting for decision-making.

7. Cross-Functional Coordination

• Collaborate with HR, finance, marketing, and other departments to achieve organizational objectives.
• Support business development initiatives and special projects as required.
• Ensure clear communication and coordination across teams.

Qualifications

Education & Experience

• Bachelor’s degree in Business Administration, Operations Management, or a related field (Master’s degree preferred).
• 2–4 years of experience in operations management or a similar leadership role.
• Proven experience managing cross-functional teams and operational budgets.

Skills & Competencies

• Strong leadership and people management skills.
• Excellent problem-solving, decision-making, and analytical abilities.
• Strong organizational and project management skills.
• Proficiency in operational software, ERP systems, and Microsoft Office.
• Ability to work under pressure and adapt to a dynamic environment.
• Effective communication and interpersonal skills.

Work Environment

• Full-time role; onsite or hybrid depending on company policy.
• May require occasional travel for site visits, vendor meetings, or training.

Job Type: Full-time