About the Role

We are seeking a highly organized and customer‑focused Tourism & Cargo Operations Executive to join our team in Dubai. The ideal candidate will have hands‑on experience in travel bookings, tourism operations, and cargo/logistics coordination. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast‑paced environment.

Key Responsibilities

Tourism & Booking Operations

• Handle flight, hotel, holiday packages, and tour reservations.
• Prepare travel itineraries, vouchers, and booking confirmations.
• Coordinate with airlines, hotels, tour operators, and other travel partners.
• Manage customer inquiries, provide travel recommendations, and ensure smooth service delivery.
• Maintain accurate records of bookings, payments, and customer details.

Cargo & Logistics Operations

• Coordinate air/sea cargo shipments and ensure timely dispatch and delivery.
• Prepare and verify shipping documents (AWB, B/L, invoices, packing lists).
• Track shipments and update clients on cargo status.
• Liaise with freight forwarders, customs agents, and logistics partners.
• Ensure compliance with UAE customs and cargo handling regulations.

Administrative & Operational Support

• Maintain organized documentation for both travel and cargo operations.
• Assist in preparing reports, invoices, and operational summaries.
• Support management with daily operational tasks and process improvements.
• Ensure excellent customer service and timely issue resolution.

Requirements

• Minimum 2 years of work experience in Dubai in tourism, travel booking, or cargo/logistics.
• Strong knowledge of UAE travel market, airlines, and cargo procedures.
• Experience with reservation systems (GDS/Amadeus/Sabre) is an advantage.
• Familiarity with cargo documentation and UAE customs processes.
• Excellent communication skills in English; additional languages are a plus.
• Strong organizational skills and ability to multitask.
• Proficiency in MS Office (Word, Excel, Outlook).

Preferred Skills

• Customer service orientation
• Problem‑solving and time management
• Ability to work independently and as part of a team
• Attention to detail and accuracy