Full job description

Job Overview

We are looking for a reliable and detail-oriented Customer Service & Operations Assistant to support our System. This role combines customer support, administrative assistance, and recruitment-related tasks. The ideal candidate is organized, communicative, tech-comfortable, and able to handle multiple responsibilities efficiently.

Key ResponsibilitiesCustomer Service & Platform Support

• Respond to customer and candidate inquiries via email, chat, or phone
• Assist users with platform navigation, account issues, and general questions
• Maintain a professional, friendly, and solution-oriented communication style
• Escalate technical or complex issues when required

Administrative & Assistant Duties

• Provide daily operational and administrative support to the platform owner
• Manage data entry tasks and system updates
• Organize candidate information and maintain accurate records
• Support ad-hoc tasks as assigned (scheduling, follow-ups, reporting, etc.)

Recruitment & Talent Operations

• Upload CVs and candidate profiles to the system
• Update candidate records, statuses, and job matches
• Conduct initial candidate phone screenings
• Coordinate interviews and follow up with candidates when required
• Assist with basic recruitment tasks and talent pipeline management

Requirements

• Previous experience in customer service, administrative support, or recruitment
• Strong verbal and written communication skills
• Comfortable speaking with candidates over the phone
• Basic understanding of recruitment processes (screening, CV handling, follow-ups)
• Strong attention to detail and organizational skills
• Ability to multitask and prioritize work independently
• Comfortable using online platforms, CRMs, or ATS systems

Preferred Qualifications

• Experience working with talent platforms, HR systems, or recruitment agencies
• Familiarity with CV screening and candidate databases
• Ability to work remotely and manage time effectively

Job Type: Full-time