Role Overview

We are looking for a reliable, highly organized Assistant to manage day-to-day administrative operations, customer coordination, shop coordination, permits, and logistics. The role is hands-on and requires someone who can multitask, follow up strictly, and ensure all orders and deadlines are executed smoothly.

Responsibilities:

• Manage day-to-day administrative work
• Work in close coordination with management for updates, approvals, and priorities
• Coordinate with customers, shop staff, florists, and drivers
• Handle orders end-to-end (confirmation, preparation, dispatch, delivery)
• Ensure all orders, events, and deliveries meet deadlines
• Manage logistics, routing, and delivery schedules
• Issue, track, and follow up on permits (mall, events, shop management)
• Maintain order records, trackers, and documentation
• Monitor inventory requirements and flag shortages in advance
• Coordinate with vendors and external service providers when needed
• Handle WhatsApp, calls, and emails professionally
• Track delivery confirmations and resolve issues immediately
• Maintain confidentiality and brand standards at all times