Role Overview

We are seeking an experienced Operation Manager with strong Holiday Homes / Short-Term Rental experience to oversee day-to-day operations, property readiness, guest experience, and team performance. The ideal candidate is detail-oriented, system-driven, and capable of managing multiple units efficiently.

Key Responsibilities1. Operations & Property Management

• Oversee the daily operations of holiday home units.
• Ensure all properties are guest-ready (cleaning, maintenance, amenities).
• Conduct regular property inspections and site visits.
• Coordinate check-in/check-out processes and resolve operational issues.

2. Guest Experience

• Maintain high guest satisfaction and respond to escalated complaints.
• Ensure timely resolution of guest requests and service issues.
• Monitor guest reviews across platforms and implement improvements.

3. Vendor & Team Management

• Manage housekeeping, maintenance teams, and inspectors.
• Schedule, allocate, and track tasks for support teams.
• Train staff to follow operational SOPs and quality standards.

4. Systems & Platforms

• Manage PMS platforms (Airbnb, Booking.com, Expedia, Vrbo, etc.).
• Ensure accurate listing information, pricing, and booking updates.
• Work closely with the revenue team to optimize occupancy and rates.

5. Compliance & Documentation

• Ensure all units comply with DTCM / Tourism Authority regulations.
• Maintain licensing, documentation, and safety standards.
• Conduct audits to ensure regulatory adherence.

6. Reporting & KPIs

• Prepare weekly/monthly operational reports.
• Monitor KPIs: occupancy, turn-around time, guest rating, complaints.
• Implement process improvements to increase efficiency.

Requirements

• Minimum 3–5 years of experience in Holiday Home / Short-Term Rental operations.
• Strong knowledge of PMS systems and OTA platforms.
• UAE experience is mandatory.
• Excellent communication and problem-solving skills.
• Ability to manage housekeeping and maintenance teams.
• Valid UAE driving license preferred.
• Ability to work under pressure and handle urgent situations.

Personality & Skills

• System-oriented and organized.
• Strong leadership and multitasking skills.
• Customer-service oriented mindset.
• Flexible and able to work during weekends/peak seasons when required.