In this Operations Coordinator position

• Under general/ limited supervision, support delivery of ocean freight forwarding processes and activities for internal and external customers
• Provide timely and effective administrative support such as gathering operational requirements, arranging customer visits, responding to tariff queries, etc.
• Perform administrative tasks such as research, data processing and validation, and documentation
• Assist in compiling requirements for freight control center, and details, information and instructions for operations team
• Share allocation and reservations of freight on planned line haul
• Assist in ascertaining freight rate on incoming and outgoing materials and products based on analysis of tariff rates, freight classifications, delivery schedules and deadlines
• Answer queries, prepare information for customer visits and participate in customer visits to maintain close business relationship with existing clients and enhance customer retention
• Gather information and data for shipping tenders
• Record and share information, and handle day-to-day shipment documentation for freight forwarding
• Reconcile data and generate reports and updates for account performances to support other team members
• Follow and achieve compliance with established procedures and ensure proper usage of OFR Ops/CS processes and policies
• Resolve recurring issues faced during delivery as per defined processes, systems and methods
• Support team members with less experience in different/ difficult situations

In area of OFR product:

• Create and/or confirm transport orders, perform and optimize bookings
• Prepare, control, and distribute all required Import/Export documents
• Identify performance issues of suppliers, and propose solutions to improve performance
• Update Customs shipment information and physical status, resolve customer issues and incidents

Stakeholders:

• May influence others within the job area through explanation of facts, policies and practices
• Support and interact with senior colleagues of own and other teams
• Develop a network of contacts to build up relationships and strengthen the organizational, product and market knowledge.
• Address task-related issues appropriately to maintain work relationships

Management Responsibility:

• Individual contributor without direct responsibility for leading others
• Provide assistance and training to lower level employees.
• Delegating and reviewing the work of lower level employees

Now, here is what we need from you!

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