Full job description

Duties & Responsibilities Operations

• Review daily schedules before distribution to the operations team.
• Verify daily final summaries and ensure all jobs are recorded in the system.
• Prepare after-service reports and confirm that signed work verification forms are collected.
• Regularly check and update the master index to ensure all contracts are encoded.
• Prepare project reports and other operational documentation.
• Oversee operations activities closely to ensure efficiency.
• Conduct management review meetings on a regular basis.
• Oversee all departments and ensure smooth day-to-day operations.

Quality Assurance

• Conduct site visits and inspections as necessary.
• Mobilize teams for new contracts, ensuring proper grooming, materials, chemicals, equipment, and briefing are in place.
• Handle customer complaints, prepare incident reports, and maintain accurate records.
• Validate CSR daily reports and conduct audits when required.
• Ensure all contracts are properly filed in the server and accurately recorded in the system.

HR & Administration

• Conduct training for CSR and operations staff as required.
• Assist with MOHRE-related queries, employee documentation, and other labor law compliance matters.
• Provide support in legal and regulatory requirements concerning staff and company operations.

Management Support & Representation

• Manage the owner’s calendar, including scheduling meetings, appointments, and travel arrangements.
• Prepare agendas, minutes, and follow-up actions for meetings.
• Act as a representative of management in internal and external meetings when required.
• Ensure timely communication and coordination between the management and departments.

Reporting

• Submit weekly reports to management (including but not limited to the provided template).
• Provide proactive feedback on operational policies and recommend business process improvements.

Internal Cooperation & Policy Compliance

• Coordinate with all departments to ensure smooth business operations.
• Adhere strictly to company rules and regulations.
• Maintain a professional and harmonious working relationship with colleagues.

Other Tasks

• Perform ad hoc duties as assigned by management.
• Provide executive-level support and ensure all confidential matters are handled with discretion.

Skills & Competencies

• Proficient in PC and MS Office applications
• Strong English communication skills (verbal and written)
• Ability to conduct staff training and coaching
• Detail-oriented and highly organized
• Strong customer service orientation
• Excellent problem-solving and decision-making skills