Full job description

About the Role:

We are seeking a skilled and customer-focused Mobile Phone Service Executive to join our growing team. The ideal candidate will have hands-on experience in diagnosing and repairing smartphones, excellent communication skills, and a strong commitment to customer satisfaction.

Key Responsibilities:

• Diagnose issues with mobile phones (hardware and software)
• Perform repairs such as screen replacement, battery replacement, charging port issues, water damage, etc.
• Install and update mobile software and apps
• Provide excellent customer service and technical support
• Maintain inventory of parts and tools
• Record all service jobs accurately in the system
• Follow safety and cleanliness standards in the service area

Requirements:

• 5+ years of experience in mobile phone servicing or technical support within UAE
• Knowledge of Android and iOS devices
• Ability to work with small tools and components
• Good communication and interpersonal skills
• High attention to detail and a problem-solving mindset

Job Type: Full-time