Full job description

We are looking for an experienced and professional Arabic-speaking Receptionist to join our team in Al Ain. The ideal candidate will provide exceptional customer service, manage appointments, and assist in promoting the clinic’s services to patients.

Key Responsibilities:

• Answer phone calls promptly and professionally, addressing inquiries and providing accurate information about clinic services.
• Schedule, manage, and confirm patient appointments, ensuring an efficient booking system.
• Follow up with patients for appointment reminders, feedback, or necessary updates.
• Greet patients and visitors warmly, ensuring a welcoming and professional environment.
• Assist patients with registration and payment processes, ensuring all records are updated in the clinic system.
• Promote and explain the clinic’s services, packages, and offers to patients to encourage service uptake.
• Address and resolve patient concerns or escalate them to the appropriate team members.
• Collaborate with clinic staff to ensure smooth day-to-day operations.

Qualifications and Skills:

• Fluent in Arabic and English (spoken and written).
• Previous experience in a receptionist or customer service role, preferably in a healthcare setting.
• Strong communication and interpersonal skills.
• Excellent organizational skills with attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Familiarity with appointment scheduling systems and basic healthcare procedures is a plus.
• Sales or promotional experience is an advantage.

Employment Details:

• Competitive salary and benefits package.
• Full-time role with flexible working hours.