Job Summary:

City Doctor is looking for a skilled and patient-focused Medical Receptionist to manage front desk operations at our busy clinic. The ideal candidate must have prior experience working in a clinic or healthcare environment, and will play a key role in ensuring a smooth and professional experience for all our patients.

Key Responsibilities:

• Greet and check in patients with professionalism and warmth
• Manage appointment scheduling, rescheduling, and cancellations using clinic software
• Handle patient queries in person, by phone, or email
• Maintain and update patient records with accuracy and confidentiality
• Assist with billing, insurance claims, and payment collection
• Liaise between patients and medical staff regarding appointment updates and requirements
• Ensure the reception and waiting area is clean and organized
• Provide administrative support to the clinic team as needed

Required Qualifications & Skills:

• Mandatory: Minimum 2-3 year of experience working as a receptionist in a clinic, hospital, or healthcare setup
• Strong verbal and written communication skills
• Good knowledge of clinic software systems (e.g., EMR, PMS)
• Ability to manage multiple tasks in a fast-paced environment
• High attention to detail and excellent organizational skills
• Knowledge of basic medical terminology is a plus
• Professional appearance and customer-oriented attitude
• Minimum education: Bachelors Degree