Job Description

• Consistently offer professional, friendly and engaging service
• Greet all guests as they enter and exit the hotel while ensuring service standards are followed
• Engage in conversation with first time visitors, showing them the lobby and offering directions as required
• Assist guests regarding hotel facilities and promotions in an informative and helpful way
• To follow department policies, procedures and service standards
• To follow all safety policies and procedures.
• Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up
• Report any unusual occurrences or requested to manager.
• Be aware of the hotel accident Prevention Policies.

Qualifications

• Previous guest service experience required.
• Minimum 1 year relevant experience.
• Excellent communication skills in English
• Must possess a professional presentation.
• Must possess outstanding guest services skills and sophisticated verbal communication skills