About The Role

Lobby Hostess is responsible in welcoming and initiating the overall first impression of our guest’s arrival experience. This position proactively welcomes and engages with our guests, enhancing their experience by fielding inquiries, promoting our vast array of amenities, and facilitating welcoming and efficient interactions. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.

Key Duties and Responsibilities

• Creates positive, memorable, and efficient guest interactions within the hotel lobby.
• Provides engaging, entertaining, and inspiring guest service; meeting or exceeding property standards.
• Proactively greets guests within the lobby environment, identifying needs and fulfilling appropriately.
• Monitors traffic flow and guest queues within lobby; directing guests as appropriate to minimize wait times.
• Manages queuing system and procedures in accordance with property policies.
• Actively identifies, acknowledges, and resolves guest concerns following service recovery protocols.
• Identifies sales opportunities and promotes premium rooms, suites, and amenities to guests.
• Maintains comprehensive and accurate knowledge of groups, events, amenities, outlets, and general information.
• Appropriately utilizes tablet devices to perform key transactions and display products/services to guests.
• Exceeds standards for personal appearance and grooming at all times.
• Supports on the up-selling program and promotion happening.

Experience & Educational Requirements

• Minimum High School Graduate or general education degree
• 1-2 years in similar position in a five-star hotel
• Experience in handling point of sale (POS) terminals
• Strong orientation towards customer service
• Initiative and Commitment to Achieve
• Attention to Detail & Quality
• Teamwork
• Effective Communication
• Hard working
• Flexible
• Adaptable
• Interpersonal skills

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