Job Description

Reporting to Guest Experience Manager, responsibilities and essential job functions include but are not limited to the following:

• Demonstrate Fairmont’s Brand Standards in all interactions
• Greet every Guest that walks in and out of the Hotel through the main entrance revolving doors
• Make our Guests and Visitors feel warm and welcome
• Assist Guests with luggage
• Assist Guests with directions to the Front Desk, or any other area of the Hotel
• Welcome Guests using authentically local greetings
• Engage in conversation with first time visitors, show them the lobby and the surroundings

Qualifications

• Must possess outstanding Guest services skills, responsibility, professional presentation and sophisticated communication skills
• Impeccable grooming
• Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collected.
• Must be flexible in terms of working hours
• 2 years minimum experience in customer service is an asset
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work cohesively as part of a team
• Ability to focus attention on Guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

• Frequent standing and walking throughout shift
• Occasional lifting and carrying up to 20 lbs
• Frequent kneeling, pushing, pulling, sitting
• Occasional ascending or descending ladders, stairs and ramps