What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Career development opportunities with national and international promotion opportunities. The sky is your limit

What you will be doing:

• You’ll take care of resource planning, manage your team and support your team’s development
• Ensure that all service standards are being followed in friendly manner
• Supervise and delegate duties; Ensure brand standards are maintained
• Focused on guest feedback and always on go to improve the guest satisfaction scores
• Coordinate and respond to all childcare enquiries that relate to the hotel children’s club via
• telephone, e mail and in person
• Plan and deliver an exciting weekly entertainment and activity programs using imaginative
• ideas for special promotions and think outside the box
• Use pro – active ideas on possible new initiatives to attract new business
• First Aid Procedures and Fire Safety in place
• Show fullest cooperation and respect within the team and other departments

Qualifications

Your experience and skills include:

• Minimum 2 years of experience in a similar capacity in a reputed Hotel/Resort
• Background in Kids Entertainment/Adventure/Education
• Relevant certifications/qualifications desired for the role
• Proven ability to build and maintain excellent guest relations
• Service-focused personality with a proactive approach and attention to detail
• Strong interpersonal and problem-solving skills
• Ability to lead by example and drive team success
• Strong leadership, interpersonal, and problem-solving abilities

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