Job Description

Responsible for providing day-to-day technical support to hotel operations, ensuring all IT systems function efficiently to support guest services and internal departments. This role plays a critical part in maintaining hotel systems, networks, and technology to deliver a seamless guest experience.
Qualifications

• Diploma or Bachelor’s degree in Information Technology or related field
• 1–3 years of IT support experience (hotel or hospitality experience preferred)
• Knowledge of hotel systems (PMS, CCTV, access control) is an advantage
• Understanding of networking, and basic cybersecurity
• Strong troubleshooting and problem-solving skills
• Good communication and customer service skills
• With pro-active attitude, hardworking, Integrity and have related experience

Additional Information

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  Provide first-line IT support to hotel staff and departments
• Troubleshoot hardware, software, network, and system issues
• Support hotel systems such as PMS, POS, key card systems, and reservation platforms
• Maintain and monitor computer systems, servers, printers, and peripherals
• Ensure stable internet, Wi-Fi, and network connectivity across the property
• Coordinate with vendors and service providers for system maintenance and upgrades
• Assist with installation, configuration, and upgrades of IT equipment and software
• Maintain data security, backups, and user access controls
• Respond promptly to IT incidents to minimize operational disruption
• Keep documentation of systems, issues, and resolutions
• Provide basic IT assistance to guests when required (e.g., internet access support)