IT Coordinator

Job Description

Manage hotel IT systems, including networks, servers, and user hardware
Install, configure, update software and operating systems on property devices.
Provide technical support and troubleshooting to hotel team across departments and guests.
Monitor systems for performance, vulnerabilities, and security risks like PCI DSS compliance.
Implement IT policies, access controls, and data protection measures
Coordinate IT asset procurement, maintenance schedules, and inventory management
Collaborate with corporate teams and vendors for hotel-wide or brand-wide technology upgrades
Plan and lead local IT projects such as system migrations, Wi-Fi expansions, and server upgrades
Maintain documentation for system configuration, change logs, and licensing
Ensure timely resolution of helpdesk tickets and user requests

Qualifications

Proven experience as an IT Coordinator or in a similar role
A Diploma or Bachelor’s degree in Information Technology or Computer Science
Minimum 2 years’ experience in IT support roles within hospitality
Strong understanding of Windows OS, Office 365, networking protocols, and cybersecurity basics
Experience with hotel PMS systems, POS platforms, or Opera is a plus
Familiarity with LAN/WAN infrastructure and server hardware
Strong communication skills and ability to support non-technical users
Self-driven, organized, and responsive under pressure

Fluency in English required; additional languages are a plus