Full job description

About the Role:

We are seeking an experienced IT Assistant with hands-on knowledge of restaurant POS systems and software to support our group’s restaurants, cafés, and catering units. The ideal candidate will handle day-to-day technical operations, troubleshoot IT and POS issues, and ensure smooth functioning of all technology systems across our outlets.

Key Responsibilities:

• Provide technical support for POS systems, printers, and restaurant management software.
• Install, configure, and maintain desktops, laptops, and other IT equipment.
• Troubleshoot software and hardware issues promptly to minimize downtime.
• Support network setup and connectivity across outlets.
• Coordinate with vendors for POS maintenance, upgrades, and licensing.
• Manage user accounts, access control, and data backup.
• Maintain records of IT assets and ensure system security compliance.

Requirements:

• Diploma or Bachelor’s degree in IT, Computer Science, or related field.
• 2–4 years of experience in IT support, preferably in F&B or hospitality industry.
• Strong knowledge of POS systems (Micros, Omega, Aloha, or similar).
• Familiarity with restaurant back-office and inventory software.
• Excellent troubleshooting and communication skills.
• Ability to work independently and support multiple branches.

Benefits:

• Competitive salary and benefits package.
• Health insurance and annual leave as per UAE Labor Law.
• Growth opportunities within a fast-growing F&B group.

Job Type: Full-time