Key Responsibilities:

• Supervise and coordinate daily activities of housekeeping staff to ensure efficient and high-quality service.
• Conduct inspections of guest rooms, suites, and public areas to maintain cleanliness, order, and presentation standards.
• Provide guidance, training, and coaching to housekeeping team members to enhance performance and service quality.
• Assign daily tasks and manage workflow to ensure timely completion of housekeeping duties.
• Monitor stock levels of cleaning supplies, linen, and amenities, and report shortages for replenishment.
• Ensure proper handling, storage, and maintenance of equipment, linen, and guest supplies.
• Respond promptly to guest requests or complaints related to housekeeping, ensuring satisfactory resolution.
• Assist in preparing staff schedules, managing attendance, and monitoring productivity.
• Enforce adherence to health, safety, and hygiene standards, including proper use of cleaning chemicals and equipment.
• Maintain accurate records of inspections, incidents, and housekeeping reports.
• Collaborate with other departments to ensure smooth operations and exceptional guest experiences.
• Uphold professional appearance, grooming, and SO/ brand standards at all times.

Qualifications

• Previous experience in a housekeeping supervisory or team leader role, preferably in luxury hotels or resorts.
• Strong leadership, team management, and interpersonal skills.
• Knowledge of housekeeping procedures, cleaning techniques, and hygiene standards.
• Excellent organizational, multitasking, and problem-solving abilities.
• Attention to detail and commitment to delivering high-quality service.
• Ability to inspect and evaluate housekeeping standards effectively.
• Professional appearance, confident demeanor, and alignment with SO/ brand identity.
• Fluency in English; additional languages are advantageous.
• Ability to work flexible hours, including weekends and holidays, as required.

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