Job Description:

The Housekeeping Order Taker works closely with the Housekeeping Management Team to ensure that the daily operations are run smoothly which helps to achieve departmental goals and exceed guest expectations

• Answer the telephone as per standard, respond promptly to guest requests, log details and communicate requests to relevant colleagues.
• Maintain open communication channels for VIP Arrivals, special requests and instructions.
• Keep track of all room status and communicate with all concerned
• Update room status as required by coordinating with housekeeping supervisors
• Coordinate VIP rooms, make-up rooms and queue rooms.
• Work with Guest Services to organise babysitting requests
• Ensure all guest requests for special/extra items and services are delivered to the rooms promptly.
• Ensure all movements of rooms are recorded in the daily allocation sheet.
• Distribute and monitor the issuance of various keys: Master keys, Floor master keys, Pantry keys and mobile phones in a timely manner as per the shifts.
• Receive worksheets and keys from housekeeping attendants at the end of their shift.
• Check the key cabinet at the end of each shift to ensure that all keys and mobile phones allocated to housekeeping are accounted for
• Liaise with the Engineering Supervisors and action the critical maintenance requests in rooms and public areas.
• Update and maintain the daily and long pending maintenance files accurately.

Desired Skill & Expertise:

• At least 1 year experience in a similar position in a 4/5* hotel.
• Excellent communication skills in English.
• Knowledge of Opera. Strong Computer skills, Microsoft Office.
• Preferably Russian or French speaker.
• Passion for delivering exceptional levels of guest service.
• A warm personality and positive work attitude.
• Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people.

APPLY NOW