Job Description

As a Housekeeping Order Taker, you are responsible for all communication between the housekeeping department and others.

What’s in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

What you will be doing:

• Handle the safekeeping, recording, collection of all keys and pagers held in the Housekeeping Office to ensure a safe and secure work environment
• Answer the telephone according to Swissotel Standards and record incoming requests and messages in order to communicate this information to concerned in a timely fashion
• Receive Lost and Found items and record and store them as per standard. Handle the claiming and clearing of any Lost and Found items
• Update and print Opera system for the room discrepancy report by morning at 10:30hrs, afternoon at 16:30hrs and evening at 20:00hrs. Ensure to submit a copy to Accounts and Reception.
• Prepare attendance sheet for payroll before 25th of the month and submit to P&C Department
• Control cleanliness and tidiness of the housekeeping office and file housekeeping records and reports as per housekeeping guidelines
• Communicate effectively and clearly any requests or maintenance to related departments to ensure smooth housekeeping operation
• Handle ‘DND’ rooms. Ensure to call the Guest by 15:00hrs and ask for service. Handle babysitting requests as per Swissotel standards
• Check office supplies, stock level of all housekeeping forms and First Aid box items and orders if necessary to ensure a smooth operation
• Assist the housekeeping office to relieve the Linen Dept. and does any other duties as instructed by the Executive Housekeeper.
• Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
• Comply with the hotel environmental, health and safety policies and procedures

Qualifications

• 5 years of experience in the hotel industry is preferred
• Strong communication and telephone handling skills
• Organized, detail-oriented, and able to multitask
• Ability to remain calm and efficient in a fast-paced environment
• Reliable, responsible, and a strong team player

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