What you will do
- Responsible for answering all housekeeping incoming telephone calls while ensuring maximum operating efficiency of the department by directing all requests properly.
- Lead special projects to ensure the maintenance and improvement of the Housekeeping product and services.
- Schedule room assignment boards in the system and check staffing levels for the following day.
- Organize the Housekeeping office ensuring files are accurate and updated.
- Monitors the completion of Traces and Special Requests.
- Reviews guest profiles through internal systems and executes any request made for Housekeeping.
- Expedites any guest requests as quickly as possible and notifies Housekeeping management of any issues.
- Record any concerns and inform management team and/or properly resolve to ensure guest satisfaction.
- Communicate any room and engineering issues. Follow protocol necessary to resolve
- Assist with stripping, cleaning, and inspecting rooms as needed based on operational needs
- Works harmoniously and professionally with room attendants, house attendants, laundry attendants and fosters strong relationships with them
- Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
What you bring
- Minimum two years culinary or related work experience.
- Excellent Computer skills.
- High level of spoken and written English skills.
- The ability to work in a fast-paced environment.
- Excellent organizational and time management skills.
- Effective communication skills.
What we offer
- Work Authorization.
- Competitive tax-free salary, service charge, tips.
- End of service gratuity.
- Complimentary full board living accommodation in a high quality staff housing.
- Vibrant fitness facilities including gym and swimming pool.
- Free transportation to and from work.
- Medical and life insurance.
- Paid annual leave.
- Paid home leave tickets.
- Social and sporting events.
- Learning & Development Programs.
- Career opportunities and international transfer.
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