As a Housekeeping Coordinator, you will be responsible for the following duties:

• Act as the central communication hub for the Housekeeping Department, managing calls, dispatching tasks, and logging all communications accurately.
• Coordinate and follow up on guest requests, room status updates, and maintenance issues to ensure timely service and guest satisfaction.
• Manage lost and found procedures, key control, and housekeeping inventory, maintaining accurate records and compliance with hotel policies.
• Support the housekeeping team with shift coordination, workload management, and assistance with daily operational challenges.
• Assist with training new team members, monitor staff performance, and contribute to a positive and productive team environment.
• Handle guest inquiries and complaints related to housekeeping services with professionalism, aiming for prompt and effective resolution.

As a Housekeeping Coordinator, we expect from you:

• Senior High School Diploma required; vocational training in hospitality is a plus.
• At least two years of experience in a luxury hotel, with one year in a Housekeeping Coordinator or similar role.
• Familiar with systems like Actabl/Alice, Oracle, Workday, and strong in Microsoft Excel and inventory management.
• Fluent in English; Arabic proficiency is an advantage, and multilingual candidates are preferred.
• Detail-oriented, organized, and capable of handling multiple tasks in a fast-paced setting.
• Flexible schedule, professional presentation, and strong problem-solving and communication skills.

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