Job Description
Key responsibilities:
- Provide assistance to the guests during their stay and ensure the cleanliness of the guest rooms and public areas as per the hotel standards
- Liaise with the Supervisor and Coordinator to ensure guests requests are attended to in a timely manner
- Take initiative to add a personalised experience for the guest
- Take ownership of guests’ privacy and belongings, while ensuring exceptional service
- Personally supervise the end of day closing of the service area and makes sure that all equipment are in appropriate place and nothing is left around which can be hazardous
- Proper stock of guest amenities, cleaning supplies, mini bar, clean linen are arranged well on the trolley before starting the work
- Conduct thorough inspections of assigned rooms to ensure they meet the hotel’s high standards of cleanliness and presentation
- Report any maintenance issues or damaged items to the appropriate department promptly
- Adhere to all health and safety regulations, including the proper use of cleaning chemicals and equipment
- Assist with turndown service in the evenings, ensuring guests have a comfortable and welcoming environment
- Maintain accurate records of cleaned rooms, restocked items, and any special requests fulfilled
- Collaborate with other departments to ensure seamless guest experiences, particularly during high-occupancy periods or special events
Qualifications
Your experience and skills include:
- Service focused personality is essential
- Previous experience in a similar role in 5* hotel is an asset
- Strong interpersonal skills with a passion for service
- Good communication skills with ability to speak fluent English
- Keen eye for detail and commitment to maintaining high standards of cleanliness
- Basic computer skills for logging completed tasks and communicating with other departments
- Ability to work efficiently in a fast-paced environment
- Knowledge of proper handling and storage of cleaning chemicals
- Discretion and respect for guest privacy
- Ability to work both independently and as part of a team
Additional Information
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