Job Overview

The Housekeeping Assistant Manager is responsible for managing housekeeping staff, maintaining top cleanliness standards, overseeing maintenance tasks, handling inventory control (linen, amenities, equipment, etc.), and ensuring asset longevity.

This hands-on leadership role requires strong multitasking abilities, an eye for detail, and the ability to manage teams and resources efficiently. You will be responsible for making sure that every holiday home is spotless, well-maintained, fully stocked, and guest-ready at all times.

Key Responsibilities1. Housekeeping Operations & Quality Control

• Oversee daily housekeeping operations, ensuring all properties are cleaned, sanitized, and well-maintained.
• Conduct room and property inspections to ensure hygiene, cleanliness, and maintenance standards are upheld.
• Implement cleaning schedules and deep-cleaning programs to maintain high hospitality standards.
• Ensure timely turnaround of rooms to meet check-in deadlines and maximize occupancy.
• Address guest housekeeping requests and complaints promptly for a seamless experience.

2. Maintenance & Asset Management

• Oversee property maintenance and repairs, ensuring all appliances, furniture, and equipment are functional.
• Report and coordinate urgent maintenance issues with technicians and service providers.
• Maintain a preventive maintenance schedule to extend the lifespan of assets.
• Ensure inventory and asset tracking, including furniture, appliances, linens, and amenities.
• Work closely with the Operations Manager to plan and execute asset upgrades and replacements.

3. Stock & Inventory Management

• Manage all housekeeping supplies, guest amenities, linens, and equipment, ensuring adequate stock levels.
• Monitor inventory usage, minimizing waste and controlling costs.
• Maintain an accurate record of stock levels and coordinate with procurement for timely restocking.
• Ensure proper storage and handling of cleaning materials and linen to maintain quality.

4. Staff Supervision & Training

• Lead, train, and motivate the housekeeping team, ensuring adherence to cleaning protocols and service excellence.
• Assign daily tasks and ensure efficient workforce scheduling based on operational needs.
• Monitor staff performance, provide coaching, and address any service quality concerns.
• Conduct regular training on cleaning procedures, safety protocols, and guest service etiquette.

5. Compliance, Safety & Hygiene Standards

• Ensure compliance with health and safety regulations, hygiene standards, and hotel policies.
• Implement pest control measures, deep-cleaning schedules, and preventive maintenance programs.
• Train staff on fire safety, emergency procedures, and safe handling of cleaning chemicals.

6. Cost Management & Budgeting

• Work closely with the Operations Manager to control housekeeping and maintenance costs.
• Monitor and manage expenditures on supplies, repairs, and inventory replenishment.
• Track expenses and provide regular cost reports for budget planning.

7. Coordination & Communication

• Act as a liaison between housekeeping, maintenance, front office, and procurement teams.
• Ensure timely communication of room status updates to the front desk and operations team.
• Collaborate with guest services to ensure personalized housekeeping experiences for VIP guests.