Full job description

Key Responsibilities:

• Respond to reservation inquiries via phone, email, online platforms, and in-person.
• Accurately enter guest reservations into the property management system (PMS).
• Provide guests with information about room types, rates, packages, and hotel facilities.
• Upsell room categories, special packages, and amenities to maximize revenue.
• Confirm, modify, or cancel reservations as requested.
• Monitor room availability and ensure maximum occupancy without overbooking.
• Coordinate with the front desk and housekeeping teams to manage guest arrivals and special requests.
• Maintain guest confidentiality and protect payment and personal information.
• Follow up on reservation confirmations and respond to booking-related complaints or issues.
• Ensure compliance with hotel policies, procedures, and brand standards.

Qualifications:

• High school diploma or equivalent required; hospitality or customer service training is a plus.
• Previous experience in reservations, front desk, or customer service preferred.
• Proficiency in hotel reservation systems (e.g., Opera, Fidelio, Cloudbeds) and MS Office.
• Strong communication and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced setting.
• Attention to detail and a high level of accuracy.
• Flexibility to work evenings, weekends, and holidays as required.

Working Conditions:

• Office or front desk environment.
• May involve working shifts, weekends, or holidays.
• Interaction with guests, travel agents, and internal hotel departments.

Job Type: Full-time