Full job description

Key Responsibilities:

• Guest Reception & Seating:
• Warmly welcome guests as they arrive.
• Manage waitlists and reservations efficiently.
• Escort guests to their tables and provide menus.
• Communicate estimated wait times to guests.
• Reservation & Guest Management:
• Take reservations over the phone, online, or in person.
• Maintain an organized seating chart and dining flow.
• Assist with accommodating special requests or seating preferences.
• Customer Service & Guest Experience:
• Provide friendly and professional customer service.
• Address guest inquiries, concerns, or complaints in a courteous manner.
• Ensure guests are comfortable and direct any special needs to the appropriate staff.
• Communication & Coordination:
• Work closely with servers and kitchen staff to ensure smooth operations.
• Inform servers of newly seated guests and special requests.
• Monitor dining area cleanliness and report any issues to management.
• General Front-of-House Duties:
• Keep the entrance, lobby, and host stand clean and organized.
• Assist with setting up tables for reservations if needed.
• Process takeout orders and answer customer inquiries about the menu.