Job Description

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  Maintain full knowledge of dining room layout, table/seat assignments, table setups, restaurant capacity, operating hours, price range, dress code, and daily operational updates including arrivals, departures, VIPs, and group activities.
• Adhere to all departmental policies, service procedures, and standards.
• Answer telephone calls within three rings using correct greetings and professional etiquette.
• Record, confirm, and update restaurant reservations and cancellations in line with departmental procedures.
• Communicate any reservation or cancellation changes to management in a timely manner.
• Monitor and prepare daily assignments ensuring compliance with service standards.
• Ensure menus and check folders are clean, organized, and available in sufficient quantity.
• Maintain cleanliness and organization of the hostess stand.
• Review the reservation book, pre-assign tables, and coordinate special guest requests.
• Greet guests professionally at the restaurant entrance and escort them to their designated table.
• Present menus to guests and ensure they are satisfied with their seating.
• Ensure tables are set and maintained according to service standards.
• Anticipate busy periods and implement procedures to manage waiting lines effectively.
• Proactively identify and respond to guest needs, maintaining a high level of service at all times.
• Maintain positive guest relations by delivering courteous, friendly, and professional service.
• Stay knowledgeable about hotel services and activities to handle guest inquiries accurately.
• Address guest complaints following service recovery procedures and promptly inform the Team Leader.
• Monitor guest reactions and communicate feedback to management to ensure continuous satisfaction.
• Ensure tables are cleared and reset according to departmental guidelines.
• Maintain cleanliness and proper working condition of section equipment and supplies.
• Support restaurant colleagues with operational tasks to ensure smooth service delivery.
• Promote cooperation and teamwork to enhance productivity and service quality.
• Promote F&B products and offerings to guests where appropriate.
• Complete all training requirements successfully.
• Assist the Supervisor in ensuring cashiering procedures are followed accurately and balanced.
• Assist with menu printing and preparation.
• Report for duty on time wearing the correct uniform and name tag; follow all appearance and hygiene standards.
• Maintain strong working relationships with colleagues and other departments.
• Comply with all hotel policies, including Fire, Hygiene, Health & Safety regulations.
• Comply with all local legislation and regulatory requirements.
• Adapt to departmental changes as needed by the operation.
• Demonstrate flexibility in performing additional duties within job capability, including cross-departmental support when required.
• Attend trainings, meetings, and required departmental briefings.

Qualifications

• High school diploma or equivalent
• A hospitality degree is a plus
• Previous experience as a hostess in a luxury restaurant or five-star hotel is preferred.
• Knowledge of reservation systems (e.g., OpenTable, ResDiary) is an advantage.

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