Job Description

The Restaurant Hostess is the first point of contact for guests and plays a key role in creating a warm and welcoming dining experience. She is responsible for greeting guests, managing reservations, coordinating table assignments, and ensuring smooth guest flow in the restaurant. The role requires excellent communication skills, a positive attitude, and strong guest service focus.

Key Responsibilities

• Greet guests warmly upon arrival and escort them to their tables.
• Manage the reservation system, including booking, confirming, and updating reservations.
• Maintain an organized and accurate seating plan to ensure smooth service flow.
• Answer telephone inquiries regarding restaurant availability, menus, and special events.
• Communicate wait times and manage guest expectations during busy periods.
• Assist in monitoring the cleanliness and presentation of the entrance, host stand, and dining area.
• Coordinate with the service team to ensure tables are prepared and ready before seating guests.
• Provide menus and share basic information about the restaurant offerings.
• Handle guest requests, inquiries, or concerns promptly and professionally.
• Assist in collecting guest feedback and communicating it to the management team.
• Maintain professional grooming and appearance in line with hotel standards.
• Support the restaurant team with additional tasks as required.

Qualifications

• High school diploma or equivalent; hospitality training preferred.
• Minimum 1 year of experience in a similar role, preferably in a hotel or upscale restaurant.
• Excellent customer service and communication skills.
• Professional, friendly, and approachable demeanor.
• Ability to multitask and remain calm in busy periods.
• Strong organizational skills with attention to detail.
• Familiarity with reservation systems (e.g., OpenTable, SevenRooms) is an advantage.
• Fluent in English and Arabic; additional languages are a plus.
• Flexibility to work shifts, weekends, and public holidays.

Physical Requirements

• Ability to stand for long periods.
• Ability to walk guests to tables and move around the restaurant comfortably.

APPLY NOW