Full job description

Job Title: Hostess

Job Description:

• Greeting and Seating Guests: Welcoming guests as they arrive at the restaurant, escorting them to their tables, and providing menus.
• Managing Reservations: Taking and confirming reservations over the phone or online, noting special requests or preferences.
• Coordinating Waitlist: Managing the waitlist during peak times, estimating wait times, and keeping guests informed about their status.
• Communication Hub: Acting as a central point of communication between guests and the restaurant staff, relaying information about special requests, allergies, or preferences to servers.
• Maintaining Lobby Area: Ensuring the lobby or waiting area is clean, organized, and welcoming for guests.
• Assisting with Service Flow: Coordinating with servers and kitchen staff to ensure timely seating and smooth turnover of tables.
• Handling Guest Concerns: Addressing guest concerns or complaints professionally and courteously, and escalating issues to management if necessary.
• Upselling and Promotions: Informing guests about specials, promotions, or featured menu items to enhance their dining experience and increase sales.
• Knowledge of Restaurant Operations: Having a good understanding of the restaurant layout, seating capacity, and operational procedures.
• Team Collaboration: Collaborating with servers, bartenders, and management to ensure efficient operations and excellent customer service.

Requirements:

• High school diploma or equivalent required.
• Proven experience in a customer service role, preferably within the hospitality industry.
• Excellent verbal communication skills to interact effectively with guests and team members.
• Strong organizational abilities to manage reservations and seating efficiently.
• A customer-focused attitude with a dedication to providing exceptional service.
• Ability to collaborate effectively with colleagues to ensure seamless guest experiences.

Job Type: Full-time