Job Description

We are seeking a friendly and professional Hostess to join our team in Dubai, United Arab Emirates. As the face of our establishment, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive experience for our guests.

• Greet and welcome guests upon arrival, providing a warm and professional reception
• Manage reservations and seating arrangements efficiently
• Offer personalized assistance and information about our services, menu items, and local attractions
• Coordinate with front-of-house staff to ensure smooth guest experiences
• Maintain the reception and waiting areas in a clean, organized, and visually appealing condition
• Handle guest inquiries and special requests promptly and courteously
• Monitor guest satisfaction and address any concerns in a timely manner
• Assist with special events and VIP guests
• Promote our services and specials to enhance guest satisfaction and drive revenue
• Ensure compliance with health, safety, and hygiene standards in all public areas
• Collaborate with other departments to provide seamless guest experiences
• Stay informed about local events and attractions to provide up-to-date information to guests

Qualifications

• Previous experience in guest services, concierge, or hostess roles, preferably in upscale restaurants or hotels
• Excellent interpersonal and communication skills, with a strong customer service orientation
• Ability to anticipate guest needs and provide personalized assistance
• Strong organizational and multitasking abilities
• Fluency in English; additional languages are highly advantageous
• Professional appearance and confident demeanor
• Knowledge of local attractions, culture, and amenities in Dubai and the surrounding areas
• Ability to handle high-pressure situations with grace and composure
• Detail-oriented with a keen eye for maintaining a pristine environment
• Flexibility to work various shifts, including weekends and holidays
• Collaborative team player with a positive attitude
• Basic computer skills for managing reservations and guest information
• Physical stamina to stand for extended periods
• Familiarity with local cuisine and dining etiquette is a plus

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