Full job description

Job Description:

We are seeking a proactive and customer-oriented Helpdesk Support professional to join our team. The ideal candidate will assist users with day-to-day support needs, coordinate with internal departments, and ensure efficient resolution of technical and operational queries.

Key Responsibilities:

• Serve as the first point of contact for incoming helpdesk inquiries (calls, emails, or walk-ins)
• Log, track, and resolve support requests in a timely manner
• Assist users with issues related to systems, applications, and basic hardware
• Escalate unresolved issues to the appropriate teams and follow up to ensure closure
• Maintain accurate records of all support requests and resolutions
• Provide clear and professional communication with users
• Perform general administrative support tasks related to helpdesk operations

Requirements:

• Minimum 1 year of experience in helpdesk, admin, or customer service support
• Strong communication and interpersonal skills
• Ability to multitask and prioritize under pressure
• Proficiency in Microsoft Office and general computer systems
• Presentable, professional, and reliable
• Able to join immediately or within 1 month

Job Types: Full-time, Permanent