Job Description:

The Head Waiter / Head Waitress is responsible for overseeing daily restaurant service operations and ensuring exceptional guest experiences. This role leads and supports service staff, maintains service standards, and acts as a key point of contact between guests, kitchen, and management to ensure smooth, efficient, and high-quality food and beverage service.

• 
  Supervise and coordinate front-of-house service during shifts
• Ensure service standards, presentation, and guest service procedures are consistently followed
• Welcome and engage with guests, addressing requests, concerns, or special needs promptly
• Assist with table assignments, reservations, and floor management
• Train, coach, and support wait staff to maintain high performance and service quality
• Coordinate with kitchen and bar teams to ensure timely and accurate service
• Monitor service flow and resolve operational issues during service periods
• Assist with opening and closing duties, including setup and breakdown
• Support inventory control, stock levels, and service equipment readiness
• Ensure compliance with health, safety, and hygiene standards
• Handle guest feedback professionally and report issues to management

Desired Skill & Expertise:

• Proven experience as a waiter/waitress, preferably in a hotel
• Previous supervisory or leadership experience preferred
• Strong knowledge of food, beverages, and service etiquette
• Excellent communication and interpersonal skills
• Ability to lead a team and work effectively under pressure
• Strong organizational and problem-solving skills
• Familiarity with POS systems and basic administrative tasks
• Flexible availability, including evenings, weekends, and holidays

APPLY NOW