Responsibilities

• Welcome and assist patients upon arrival, ensuring a smooth and friendly check-in experience.
• Accurately register patients using a structured interview approach and capture all demographic and insurance details into the Electronic Medical Records (EMR).
• Verify insurance eligibility, patient identity, and out-of-pocket responsibilities to facilitate seamless care and billing.
• Secure all required patient signatures, including general consent and compliance documents, while ensuring patients understand their rights and next steps.
• Schedule appointments, make reminder calls, and support patients with discharge coordination and follow-ups.
• Act as a liaison between patients, their families, and clinical teams, maintaining professional communication and upholding confidentiality at all times.
• Collect payments (co-pays, deductibles, etc.), manage receipts, and ensure cash handling procedures are followed precisely.
• Handle incoming calls, inquiries, and patient feedback with empathy and efficiency, ensuring timely resolution or escalation.
• Support operational excellence by participating in department meetings, completing training requirements, and meeting quality, productivity, and patient satisfaction standards.

Qualifications

• 2+ years of similar experience
• Bachelor’s degree can substitute for 2 years of experience
• Strong attention to details
• Ability to communicate and relay messages to patients in a culturally sensitive manner
• Proficient in using Microsoft Office tools such as Word, Excel, and Outlook

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