Job Description

Receives guest calls, assists the guests in a professional and friendly manner.

• Maintain effective communication with all related departments to ensure smooth service delivery.
• politely handle every query and exceed guest expectations.
• Maintain an up-to-date knowledge of the hotel and local services.
• Maintain an awareness of guest profile through the Opera guest profile system.
• Maintain the guest wakeup call sheet and deliver calls accordingly on time and to the established standard.
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.
• Take messages for guests and management as per the required standard.

Qualifications

Minimum 1-2 years’ experience in a similar role in a hotel.

• Fluency in English, both written and verbal communication skills.
• Additional language is an advantage.
• Energy and enthusiasm with an eye for detail.

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