Full job description

We are hiring

• Guest Service Agent

Job Description

• Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities.
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
• Assist guests with check in and check out.
• Develop and maintain positive working relationships with others.
• Drive Rate & RevPAR through up-selling room brand.
• Manage guest reservations, ensuring accuracy.
• Effectively communicate room rates, packages, and room availability to guests.
• Assist with room assignment and room changes .
• Address and resolve guest concerns or issues in a timely and effective manner.
• Report any recurring issues or trends to the Front Office Manager for continuous improvement.