Full job description

Job Summary:

The Guest Service Agent (GSA) is responsible for delivering exceptional guest experiences through efficient check-in/check-out, prompt service, and professional communication. The role ensures all guest requests are handled courteously, accurately, and in line with hotel standards.

Key Responsibilities:

• Welcome guests warmly and handle check-in and check-out procedures efficiently.
• Manage guest reservations, room allocations, and billing transactions.
• Respond promptly to guest inquiries and resolve complaints professionally.
• Coordinate with Housekeeping, Concierge, and other departments for smooth operations.
• Maintain accurate guest records and ensure confidentiality at all times.
• Promote hotel facilities and up-sell rooms or services where appropriate.
• Follow all company policies, safety, and service standards.

Job Type: Full-time

Pay: AED1,800.00 – AED2,000.00 per month