Key Responsibilities:

• Welcome and greet guests warmly, manage check-in and check-out procedures, issue room keys, and process payments efficiently.
• Handle reservation inquiries, create new bookings, and update existing reservations in the system.
• Maintain accurate records of guest interactions, payments, and room assignments.
• Serve as a central point of contact by providing information about hotel services, amenities, and local attractions.
• Address guest questions, requests, and concerns via phone, email, or in person with professionalism and courtesy.
• Accommodate special requests such as wake-up calls, transportation arrangements, and room preferences.
• Resolve guest complaints promptly and effectively, ensuring complete satisfaction and service recovery.
• Collect and relay guest feedback to management to support continuous improvement.
• Coordinate with departments such as Housekeeping, Concierge, and Food & Beverage to ensure seamless guest experiences.
• Ensure all billing and payment transactions are handled accurately and with attention to detail.
• Upsell hotel facilities and services across all points of sale to help drive revenue.
• Consistently strive to exceed guest expectations and uphold the welcoming spirit of Knight Castle Hotel.

Qualifications & Skills:

• Minimum 1 years of experience in a customer service or front office role, preferably within a 4- or 5-star hotel in UAE.
• Certificate or Diploma in Hospitality Management is an advantage.
• Exceptional interpersonal and communication skills (both written and verbal).
• Strong organizational and time management abilities.
• Proven experience in conflict resolution and handling guest concerns with tact and empathy.
• Patient, attentive, and guest-oriented attitude.
• Proficiency in English (written and spoken); additional languages are an asset.
• Familiarity with WIN-HMS or other Property Management Systems (PMS) will be an advantage.

Additional Information:

• Preference will be given to candidates with UAE experience.
• Candidates available to join immediately or within a short notice period will be prioritized.

Job Type: Full-time