Job Description

Join our dynamic team at Novotel & Adagio Premium Dubai Al Barsha as a Guest Service Agent. We’re seeking an enthusiastic and customer-focused individual to create exceptional experiences for our guests.

• Welcome guests with a warm, friendly demeanor and provide personalized attention throughout their stay
• Efficiently manage check-in and check-out processes, ensuring accuracy and attention to detail
• Anticipate guest needs and offer tailored recommendations for local attractions, dining, and activities
• Handle guest inquiries, requests, and concerns promptly and professionally
• Process reservations, room assignments, and billing with precision
• Collaborate with other departments to ensure seamless guest experiences
• Maintain up-to-date knowledge of hotel services, promotions, and local area information
• Assist with concierge services, including arranging transportation and making reservations
• Ensure the lobby and front desk areas are clean, organized, and inviting at all times
• Adhere to all hotel policies, procedures, and safety standards

Qualifications

• Proven experience as a Guest Service Agent or in a similar customer-facing role in the hospitality industry
• Strong service-oriented mindset with a passion for delivering exceptional guest experiences
• Excellent communication skills in English, both verbal and written; additional languages are a plus
• Proficiency in property management systems (PMS), preferably Opera Cloud or similar
• Ability to connect with guests through storytelling and anticipation of needs
• Strong problem-solving skills and ability to handle challenging situations with tact and diplomacy
• Detail-oriented with excellent organizational and multitasking abilities
• Flexible and willing to work various shifts, including nights, weekends, and holidays
• Basic computer skills and familiarity with standard office software
• In-depth knowledge of Dubai’s attractions, culture, and local amenities
• Positive attitude and ability to work effectively in a fast-paced, team-oriented environment
• High school diploma or equivalent; higher education in hospitality management is a plus