Job Description

Join our dynamic team as a Guest Service Agent in the heart of Dubai, United Arab Emirates! We’re looking for an enthusiastic and customer-focused individual to be the welcoming face of our hotel, ensuring every guest enjoys a memorable stay from check-in to check-out.

• Greet and assist guests with warmth and professionalism, providing a positive first impression of our hotel
• Handle reservations, check-ins, check-outs, and payments accurately and efficiently
• Respond promptly to guest inquiries and requests, ensuring their needs are met throughout their stay
• Provide concierge-style assistance, including local recommendations, activity bookings, and directions
• Maintain accurate guest records and ensure brand service standards are consistently met
• Promote hotel facilities and services, identifying upselling opportunities where appropriate
• Collaborate with other departments to ensure seamless guest experiences
• Handle guest complaints and issues with empathy and professionalism, seeking timely resolutions
• Maintain a clean and organized front desk area
• Stay updated on hotel policies, local events, and attractions to provide accurate information to guests

Qualifications

• Previous customer service or hotel reception experience preferred
• Strong organizational and communication skills
• Friendly, professional, and guest-focused attitude
• Ability to multitask and work efficiently in a fast-paced environment
• Flexibility to work varied shifts, including weekends and public holidays
• Fluency in English (both written and spoken); additional languages are a plus
• Proficiency in hotel reservation systems (e.g., Opera Cloud) is an advantage
• Basic computer skills and familiarity with office software
• Attention to detail and ability to maintain accuracy in all tasks
• Adaptability and problem-solving skills to handle unexpected situations
• Team player with a positive attitude and willingness to learn
• Knowledge of Dubai and its attractions is beneficial but not required

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