About the role:

As a Guest Relations Officer you will be responsible for ensuring an exceptional guest experience by offering personalized service, handling requests, resolving complaints, and acting as a liaison between guests and various departments. They are also tasked with maintaining high levels of guest satisfaction and fostering a welcoming atmosphere.

Responsibilities

• Direct communications with guests before arrival to coordinate a smooth check-in;
• Welcome guests during check-in and giving a fond farewell to guest while checkout;
• Ensure that all check-ins and checkouts are handled smoothly without unnecessary delay or discomfort to any guest;
• Should possess detailed information about the Apartment/Villa, location attractions and city;
• Maintain up-to date information on arrivals, departures and apartment condition;
• Collect Guest feedback during guest departure along with his likes and dislikes and maintain all guest profiles;
• Upselling of available services such as City tours, Breakfast delivery, Airport drop off and many more plays a crucial part;
• Perform basic cashier activities as and when required for collecting/refunding to the guests;
• Give proper and complete handover to the next shift;
• Follow the house rules and policies laid down by the management;
• Conduct pre-arrival, post-departure, initial, on-request and any type of other property inspection and report when required;
• Do other tasks such as viewings, key activation/deactivation, property visits, inspections, transporting, etc when required.

Benefits:

• Competitive Salary Package.
• Employment visa & Medical Insurance Plan.
• Air Ticket Allowance.
• Annual Paid leave.
• A great working environment.
• Comprehensive training and support.
• Opportunity to work with multi-cultural environment.

Requirements:

• 
  High school diploma or equivalent required. A degree in hospitality management or a related field is preferred.
• At least 2-4 years of experience in a guest relations, front office, or hospitality role.
• Proficiency in English and Arabic is required. Additional languages are a plus.
• Strong communication and interpersonal skills, with a passion for delivering excellent customer service.
• Ability to resolve guest issues quickly and efficiently while maintaining professionalism.
• Ensure all guest needs and requests are met to the highest standard.
• Familiarity with hotel management software and CRM systems.
• Ability to work collaboratively with other departments and support colleagues when necessary.
• Willingness to work in a dynamic and fast-paced environment, including nights, weekends, and holidays.

If you believe you’re a perfect fit for the opportunity to collaborate with Deluxe Holiday Homes, we encourage you to apply and join our team.

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