Full job description

The GRO is responsible for ensuring guests receive exceptional service throughout their stay. The role involves welcoming guests, handling inquiries, resolving complaints, promoting hotel services, and creating memorable guest experiences. The GRO acts as the main point of contact for VIPs, long-stay guests, and repeat guests.

RESPONSIBILITIES:

•Welcome guests warmly and ensure a smooth check-in, check-out, and overall arrival/departure experience.

•Serve as the main point of contact for guests, handling inquiries, requests, and concerns promptly and professionally.

•Build strong relationships with guests by anticipating needs, providing personalized service, and ensuring satisfaction throughout their stay.

•Uphold hotel service standards, grooming guidelines, and brand values at all times.

QUALIFICATIONS:

•Previous experience in hospitality or customer service preferred.

•Previous experience with guest-facing roles preferred

•Experience with hotel Property Management Systems (Opera) is an asset

•Excellent communication and interpersonal skills

•Strong customer-service mindset with the ability to handle challenging situations

•Good problem-solving, decision-making, and conflict-resolution abilities

•Professional appearance and grooming

Job Type: Full-time