JOB RESPONSIBLITIES

(Russian Speaker Required | Candidates who speak 3 languages are strongly preferred)

• Ensure all relevant SOP’s are adhered to, to ensure consistent levels of services are maintained at all times.
• Welcome guests during check-in and giving a fond farewell to guest while checkout.
• Handling guest complaints and concerns in an efficient and timely manner.
• Overseeing VIP guests, arrivals and departures.
• Ensure all VIP welcome packets are properly prepared according to the hotel’s standard and VIP rooms are assigned and checked prior to the VIP’s arrival per personalized request.
• Issue the amenity forms to Room Service and ensure the amenities were delivered to room together with GM welcome card prior to the VIP’s arrival.
• Daily in house guests’ birthday and other amenities arrangement.
• Should possess detailed information about the Hotel and the city
• Detailed information regarding arrivals and room requirements.
• Have up to date information on daily room occupancy
• Providing excellent customer service as per hotel standards.
• Greeting guests as they enter and exit the hotel.
• Providing information regarding the Hotel, town attractions, activities etc.
• Check on VIP reservations, complete their pre-registration formalities.
• Maintain up-to date information on room rates, current promotions, offers and packages
• Cross sell hotel outlets and maximize hotel revenue.
• Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
• Co-ordinate with housekeeping for clearing of rooms.
• Collect Guest feedback during guest departure along with his likes and dislikes.
• Give courtesy calls and complete the call log for Performance Monitor daily.
• Knowing how to handle emergency procedure.
• Give proper and complete handover to the next shift
• Should be able to handle all guests without bias or prejudice.
• Follow the house rules and policies laid down by the management.
• Adhere to strict staff grooming and hygiene standards.
• Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody
• Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.
• Good command of the English language is essential, both written and verbal
• Must possess strong organization time management skills, attention to detail.
• Must be guest service focused and a team player.
• Positive attitude and outgoing personality is essential.
• Must be able to work shifts – days, evenings, weekends and holidays.
• Ability to relate well to Hotel guests and employees.
• Professional in demeanor and presentation.
• Personable, enthusiastic, self-motivated and able to work independently.
• Observant, discriminating and detail-oriented
• Ability to understand and carry out oral and written instructions and request clarification when needed.
• Strong interpersonal and organizational skills.
• Keep track and improve all Travel Site’s scores.
• Coordinating and multi-tasking job duties in a busy environment
• Perform other reasonable job duties as requested by Management.

Hotel Experience in a similar role for at least 1 year is a must.